Frequently Asked Questions
& COVID Updates
- to our loyal and new customers -
We Are Taking Bookings!
As a local business, we are actively seeking to further improve our already health-oriented operation for the safety of our lovely community. Meanwhile, our ethos remains unchanged, we are an all eco/organic cleaning company with a thorough reputation for being meticulous and ethical.
Each and every clean is undertaken with a new set of hospital-grade masks and gloves. The disinfectant we use is plant-derived, has been tested against a surrogate for Covid-19 and has passed with a 99.99% kill rate. Our current high standard for protecting health has meant that our cleaning methods, products and operation that existed pre-covid are already covid-safe and state-approved. Our cleaning materials are all thoroughly machine sanitised in boiling water with commercial grade disinfectant. Customer health is our utmost priority.
If you are wanting a clean, please click here to fill out the enquiry form and we'll get back to you as soon as possible!
Thank you for your support!
Dustpan & Brush
Exactly how eco-friendly are you?
Very! We make all our own products from Australian sourced and readily biodegradable constituents, all being eco-friendly, chemical free, non-toxic, natural and vegan. Our containers and bottles are re/upcycled. Our business materials such as business cards and flyers are made using recycled paper/material and we work with sustainability award winning green printing companies that share the same ethos. We also always opt for digital communication/services where possible. We're always seeking to improve further - any suggestions then please let us know.
What are your rates and how are they calculated?
We make things simple - as opposed to an hourly fee, we calculate a set rate for each home to ensure we'll always give your space the attention it deserves and you'll always know the price. Once you've sent the request/specifics of your home, we'll pop those details into our quote estimator, fondly named Dusty SpringClean (yes we're quite proud of that one) and respond to you with your quote. For more information on our premium services and pricing benefits, click here.
Can you tell me more about the products you use?
As you may have guessed, all our products are entirely eco-friendly, readily biodegradable and void of harsh chemicals and toxins. We make them all by hand using vinegars, bi-carb, water, surfactants (suds!) and essential oils, leaving your home clean and smelling lovely. All constituents are plant-derived, natural and vegan. We also use a plant based citrus disinfectant and sanitiser that has been tested against a surrogate for Covid-19 with a kill rate of 99.99%. Your health is our utmost priority.
Do I need to supply any equipment or products for the clean?
Not at all, we supply all premium, commercial grade equipment ourselves.
I have a product that I'd like used on a specific area, is that okay?
Certainly, while we do supply all our own products, if you own a particular brand that is required for the type of surface to be cleaned then we are by all means happy to oblige so long as it is non-toxic. Just let us know!
Can I be home, or do I have to be home?
Whatever is best for you works for us. If you'd prefer to be out of the home then so long as we're given access, we will have your space sparkly, sanitised and smelling beautiful upon your return. If you'd prefer to stay home, or you need to, then no worries. We're happy to be and work around the adult humans, medium humans and little bubs as required.
I have pets, is that okay?
So long as you're okay with us giving them all the love, then absolutely! Or we can work around them too if you'd prefer, all pats and pet conversation come free of charge.
Which areas do you service?
If we're close but you don't see your area below, contact us, we're just around the corner!
Abbotsford – Albert Park – Alphington – Armadale – Ascot Vale – Ashburton – Ashwood – Balaclava – Balwyn – Bentleigh – Brighton – Brunswick – Burnley – Burwood – Camberwell – Canterbury – Carlton – Carnegie – Caulfield – Chadstone – Clifton Hill – Coburg – Collingwood – Cremorne – Elsternwick – Elwood – Essendon – Fitzroy – Flemington – Gardenvale – Glen Huntly – Glen Iris – Glen Waverley – Hampton – Hawthorn – Hughesdale – Huntingdale – Kew – Kooyong – Malvern – McKinnon – Melbourne – Middle Park – Mont Albert – Mount Waverley – Murrumbeena – Northcote – Notting Hill – Oakleigh – Ormond – Pascoe Vale – Port Melbourne – Prahran – Preston – Princes Hill – Richmond – Ripponlea – South Melbourne – South Yarra – St Kilda – Surrey Hills – Toorak – Travancore – Wheelers Hill – Windsor
Are you registered and insured?
Of course. Dustpan & Brush has been registered and insured since 2016.
What is your cancellation policy?
We understand that things pop up and you may need to reschedule. We ask that any changes to the booking be made with at least 24 hours notice. All no-shows and cancellations made with less than 24 hours notice may incur up to a 50% cancellation fee of the booking cost to recover lost wages.
Where can I find your terms of service?
Where can I find your reviews?
We're quite humbled by the reviews we're given, probably because we're so passionate about what we do! Find our google reviews here, our facebook reviews here and the testimonials on our website taken from our reviews here.
What days and hours do you operate?
Monday-Friday, 9am-6pm. We may offer or agree to bookings outside of these hours or on weekends on the basis of availability and capacity. Applicable overtime and weekend surcharges may apply.
How often do you suggest I should have my scheduled regular clean?
Feedback we often hear from our clients who've used a different cleaner/company before, is that while using our service, they've been able to drop from weekly to fortnightly cleans, fortnightly to monthly etc. Our cleans are thorough, meticulous and always of premium quality, so they carry through unlike what you may have experienced prior to choosing us. This means that with us, you save both time and money. Instead of paying for a more frequently scheduled (double the cost) and less meticulous (half the job) clean elsewhere, Dustpan & Brush's premium service will get you the most out of your dollar, your time and your space.
PERMITTED TO RESUME
August Permitted Cleaning
Stage Four Restrictions
After thorough analysis of the Stage 4 business guide and discussion with the helpful individuals at Business Victoria, we are able to provide the clarification that customers falling under the following four categories may still book and receive their cleaning services during lockdown.
New information about Stage 4 Lockdown will be provided here as the situation develops.
Please see below the permitted reasons for cleaning during lockdown restrictions, click to book and we will be in touch shortly to organise your clean!
1. End of Lease/Move-Out and Move-In Cleans
Rental Hiring & Real Estate Services remain open and require cleaning for bond assessment and health and safety to on-sell, newly rent or re-rent after end of lease. All sectors that require cleaning services in Melbourne (e.g end of lease cleans, move-out cleans) as support for OHS of essential business are permitted.
click to book
2. All Customers Receiving Welfare Support and Require Assistance
If you receive benefits or register as a support scheme participant e.g NDIS or TAC, govt. direction states that support services/health care/social assistance is permitted for “community support services required to ensure the health, safety and well-being of vulnerable people” and “where required to maintain the health & safety of Victorians at home or at work”
click to book
3. Customers who Cannot Clean for Themselves
Due to Injury, Medical Issue, Mental Health Etc.
If it is unreasonable/impossible for you to clean and you do not have existing support, then domestic and residential cleaning is available to you. You must have a substantiated reason. This can simply come in the form of a medical certificate. We have already assisted many individuals with matters pertaining to disability, injury, well-being, pregnancy, birth and mental health and are happily here to support you while following government direction.
click to book
4. Commercial/Retail/Builders Cleans
Commercial cleaning, retail space cleans and builders cleans will be permitted during lockdown under “labour hire when servicing an allowed workplace”. All sectors that require lockdown cleaning services for the operations and safety of essential business are also permitted. Administrative and Support Services such as cleaning “are permitted to operate where providing support to an essential industry or where required to maintain the health and safety of Victorians at home or at work”.
click to book
Rescheduling & Postponement of
'Non-Essential' Residential Cleans
All booked cleans over the stage 4 lockdown restriction period that do not fall under the previous categories must be rescheduled. We have contacted all current clients for rescheduling and will again be in touch near lockdown end. New clients requesting cleans that do not fall under permitted categories can call or request a quote to book after stage 4 restrictions are lifted.
Dustpan & Brush wishes everyone the best of health and happiness during this time!
We'll be bringing you a fresh, clean,
beautifully scented space shortly.
See you soon!