Stage Four Restrictions
After thorough analysis of the Stage 4 business guide and discussion with the helpful individuals at Business Victoria, we are able to provide the clarification that customers falling under the following four categories may still book and receive their cleaning services during lockdown.
New information about Stage 4 Lockdown will be provided here if the situation develops or changes.
Please see below the permitted reasons for cleaning during lockdown restrictions, click to book and we will be in touch shortly to organise your clean!
1. End of Lease/Move-Out and Move-In Cleans
Rental Hiring & Real Estate Services remain open, many of which require cleaning for health and safety to on-sell, newly rent or re-rent after end of lease and to assess/return bond. All sectors that require cleaning services in Melbourne (e.g end of lease cleans, move-out cleans) as support for the operations and safety of essential business are permitted.
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2. All Customers Receiving Welfare Support and Require Assistance
If you are on a benefit or registered as a participant with a support scheme such as NDIS or TAC, according to government direction, support services, health care and social assistance is permitted “where required to maintain the health and safety of Victorians at home or at work” and for “community support services required to ensure the health, safety and well-being of vulnerable people”.
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3. All Customers who Cannot Clean for Themselves
If it is unreasonable or impossible for you to clean for yourself and you do not have someone in your household who can clean for you, then domestic and residential cleaning as a support service is available. You must have a reasonable, substantiated explanation as per government direction. This can simply come in the form of a medical certificate. We have assisted many individuals with matters pertaining to disability, injury, well-being and mental health and are happily here to support you while following government direction.
We WILL NOT clean for you during stage 4 restrictions
because residential cleaning is solely of convenience
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4. Commercial/Retail/Builders Cleans
Commercial cleaning, retail space cleans and builders cleans will be permitted during lockdown under “labour hire when servicing an allowed workplace”. All sectors that require lockdown cleaning services for the operations and safety of essential business are also permitted. Administrative and Support Services such as cleaning “are permitted to operate where providing support to an essential industry or where required to maintain the health and safety of Victorians at home or at work”.
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Rescheduling & Postponement of
'Non-Essential' Residential Cleans
All booked cleans over the stage 4 lockdown restriction period that do not fall under the previous four categories must be rescheduled. We have now contacted all current clients for rescheduling and will again be in touch as lockdown end nears. New clients requesting cleans that do not fall under the previous categories may call us, or request a quote here to book a time after stage 4 restrictions are expected to be lifted.
Dustpan & Brush wishes everyone the best of health and happiness during this time!
We'll be bringing you a fresh, clean,
beautifully scented space shortly.
See you soon!
- to our loyal and new customers -
We Are Open!
As a local business, we are actively seeking to further improve our already health-oriented operation for the safety of our lovely community. Meanwhile, our ethos remains unchanged, we are an all eco/organic cleaning company with a thorough reputation for being meticulous and ethical.
Each and every clean is undertaken with a new set of hospital-grade masks and gloves. The disinfectant we use is plant-derived, has been tested against a surrogate for Covid-19 and has passed with a 99.99% kill rate. Our current high standard for protecting health has meant that our cleaning methods, products and operation that existed pre-covid are already covid-safe and state-approved. Our cleaning materials are all thoroughly machine sanitised in boiling water with commercial grade disinfectant. Customer health is our utmost priority.
If you are wanting a clean, please click here to fill out the enquiry form and we'll get back to you as soon as possible!
Thank you for your support!
Dustpan & Brush
Frequently Asked Questions
Exactly how eco-friendly are you?
Very! We make all our own products from Australian sourced and readily biodegradable constituents. Our containers are re/upcycled. Our business materials such as business cards and flyers are made using recycled paper/material, utilising green printing companies that share the same ethos. We also opt for digital communication/services where possible. We're always seeking to improve further - any suggestions then please let us know.
What are your rates and how are they calculated?
We make things simple - as opposed to an hourly fee, we calculate a set rate for each home to ensure we'll always give your space the attention it deserves and you'll always know the price. Once you've sent the request/specifics of your home, we'll pop those details into our quote estimator, fondly named Dusty SpringClean (yes we're quite proud of that one) and respond to you with your quote.
Can you tell me more about the products you use?
As you may have guessed, all our products are entirely eco-friendly, readily biodegradable and void of harsh chemicals and toxins. We make them all by hand using vinegars, bi-carb, water and essential oils, leaving your home clean and smelling lovely. We also use a plant based citrus disinfectant/sanitiser that has been tested against a surrogate for Covid-19 with a kill rate of 99.99%
Do I need to supply any equipment or products for the clean?
Not at all, we supply all our premium, commercial grade equipment for use.
I have a product that I'd like used on a specific area, is that okay?
Certainly, while we do supply all our own products, if you own a particular brand that is required for the type of surface to be cleaned then we are by all means happy to oblige. Just let us know!
Can I be home, or do I have to be home?
Whatever is best for you works for us. If you'd prefer to be out of the home then so long as we're given access, we will have your space sparkly, sanitised and smelling beautiful upon your return. If you'd prefer to stay home, or you need to, then no worries. We're happy to be and work around the adult humans, medium humans and little bubs as required.
I have pets, is that okay?
So long as you're okay with us giving them all the love, then absolutely! Or we can work around them too if you'd prefer, all pats and pet conversation come free of charge.
Which areas do you service?
If we're close but you don't see your area below, contact us, we're just around the corner!
Abbotsford – Albert Park – Alphington – Armadale – Ascot Vale – Ashburton – Ashwood – Balaclava – Balwyn – Bentleigh – Brighton – Brunswick – Burnley – Burwood – Camberwell – Canterbury – Carlton – Carnegie – Caulfield – Chadstone – Clifton Hill – Coburg – Collingwood – Cremorne – Elsternwick – Elwood – Essendon – Fitzroy – Flemington – Gardenvale – Glen Huntly – Glen Iris – Glen Waverley – Hampton – Hawthorn – Hughesdale – Huntingdale – Kew – Kooyong – Malvern – McKinnon – Melbourne – Middle Park – Mont Albert – Mount Waverley – Murrumbeena – Northcote – Notting Hill – Oakleigh – Ormond – Pascoe Vale – Port Melbourne – Prahran – Preston – Princes Hill – Richmond – Ripponlea – South Melbourne – South Yarra – St Kilda – Surrey Hills – Toorak – Travancore – Wheelers Hill – Windsor
Are you registered and insured?
Of course, Dustpan & Brush has been registered and insured since 2016.
What is your cancellation policy?
We understand that things pop up and you may need to reschedule. We ask that any changes to the booking be made with at least 24 hours notice. All no-shows and cancellations made with less than 24 hours notice may incur up to a 50% cancellation fee of the booking cost to recover lost wages.
Where can I find your reviews?
We're quite humbled by the reviews we're given, probably because we're so passionate about what we do! Find our google reviews here, our facebook reviews here and the testimonials on our website taken from our reviews here.
What days and hours do you operate?
Monday-Friday, 9am-6pm. We may offer or agree to bookings outside of these hours on the basis of availability and capacity.
How often do you suggest I should have my scheduled regular clean?
One piece of feedback we hear often is that many of our clients who had been using a different cleaner before coming to us have been able to drop from weekly to fortnightly, fortnightly to 3-weekly etc. Our cleans are thorough, meticulous and always at a premium standard, so they carry through unlike other cleans you may have experienced. This means you get the added bonus of saving time and money with us, instead of paying for a more frequent and less effective clean elsewhere!